Finally! The Illinois medical card cannabis tracking system has been updated. Patients can again change their dispensary and edit other sensitive information right on the new site. First, patients must create an account at ICTS.Illinois.Gov. Every patient received an email from IDPH within the last 2 weeks. The email contained instructions and a temporary password. Simply log in using the information provided and manage your account as needed. This info was sent to the email address you provided IDPH at the time of your initial registration. Do you have a hard copy Illinois marijuana card? Cool, keep it! IDPH says it will no longer issue hard cards in the mail. Future patients will get a paper card they can print out right on the Illinois Cannabis Tracking System website. The full details of this update are available at medicalcannabispatients.Illinois.Gov. Need help? call 855-636-3688. You may need to call four or five times in a row in order to get someone on the phone. Application assistance is always available at Medical Cannabis Doctors in Villa Park at no cost.